Refund policy

Last Updated: 26 March 2025

At ORIGNS, we take pride in offering premium, authentic native snacks from various Indian states. While we hope you are completely satisfied with your purchase, we understand that sometimes things don’t go as planned. Please review our Return and Refund Policy below for more information.

  1. Returns and Refunds Eligibility

    • Due to the nature of our products, returns and refunds are accepted only in cases of incorrect, damaged, or defective items.
    • If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery, providing proof in the form of photos or videos.

  2. How to Initiate a Return/Refund Request

    • If your product is damaged, defective, or incorrect, reach out to ORIGNS customer support at orignsshop@gmail.com or call us at 9846603376.
    • Include your order number and clear images or videos of the damaged/incorrect product.
    • We will assess the issue and, if eligible, offer you a replacement or refund.

  3. Refund Process

    • If your refund request is approved, we will process it within 7-10 business days.
    • Refunds will be issued to the original payment method used for the purchase.

  4. Exclusions

    • We do not accept returns or issue refunds for products that have been consumed or tampered with.
    • Refunds or replacements will not be processed if the request is made after 48 hours of delivery or lacks sufficient proof of damage or defect.

  5. Shipping Costs

    • In cases where a return is accepted due to an incorrect, damaged, or defective product, ORIGNS will bear the shipping costs for the return.
    • Customers may be responsible for additional shipping charges if a product is undeliverable due to incorrect address details or recipient unavailability.

  6. Final Decision

    • ORIGNS reserves the right to refuse a refund or replacement if the claim does not meet the criteria outlined in this policy or is made after the designated timeframe.

Thank you for choosing ORIGNS. We are committed to providing a seamless experience, and your satisfaction is our priority!